FAQs
Order Processing and Shipping Information
Order Processing Time:
Please allow 3 - 5 business days for processing and production before your order is shipped.
Shipping Time:
- U.S. Orders: Shipped via USPS and FedEx, with an average transit time of 15 - 20 business days.
- International Orders: Shipping times vary between 15 - 30 business days, depending on the fulfillment center.
Shipping Delays:
Please note that factors beyond our control, such as pandemics, natural disasters, holidays, and weather conditions, may cause shipping delays. While most packages arrive on time, unforeseen delays may occur.
Tracking Information:
We provide tracking for every order. Once your product has been shipped, you’ll receive tracking details. For assistance tracking your order, visit our website's "Track Your Order" page.
Order Cancellations:
Orders can be cancelled without penalty within 24 hours of creation. To cancel, email us at support@nexora.com with the subject line "CANCEL MY ORDER."
Incorrect Address:
If you’ve entered an incorrect address, please notify us immediately via email. We can correct the address within 24 hours of order placement. Once the order has shipped, address changes are not possible.
Delivery Attempts:
Carriers typically make two delivery attempts before returning a package.
Damaged Items:
If your item arrives damaged, please contact us with your order number and a photo of the damaged product. We will promptly send a replacement at no additional cost.
Unanswered Questions:
If you have any other questions, please reach out to us. We aim to respond within 24 hours to assist you.
We appreciate your patience and understanding regarding shipping times and potential delays. Your satisfaction is our top priority at Nexora.